Privacy Policy

1. Our Commitment to Privacy

Care Management by Natalie, LLC respects your privacy and is committed to handling personal information thoughtfully and responsibly. This Privacy Policy explains what information may be collected through our website, how we may use it, and the choices available to you.

This policy applies to information collected through this website. It does not replace any privacy, confidentiality, or service agreements that may apply after an individual becomes a client.

2. Information You Provide

When you contact us or request a consultation through our website, we may collect information that you voluntarily provide, including:

• Your name, email address, and phone number.
• Your relationship to the person about whom you are contacting us.
• The general location where the older adult lives.
• General information about your questions, goals, or current concerns.
• Any other information you choose to include in a message or form.

Please do not submit detailed medical records, Social Security numbers, financial account information, insurance identification numbers, or other highly sensitive information through a website form.

3. How We Use Information

We may use information submitted through the website to:

• Respond to questions and consultation requests.
• Learn enough about your situation to determine whether our services may be appropriate.
• Contact you by phone or email regarding your inquiry.
• Provide information about our services and possible next steps.
• Maintain business records and improve our website, forms, and communication process.

Submitting information through the website does not establish a client relationship.

4. Health and Medical Information

Care Management by Natalie handles client information with care and follows professional confidentiality practices. However, ordinary website forms and email should not be treated as secure methods for sending detailed medical information or other sensitive records.

If sensitive information is needed, a member of our team can discuss a more appropriate way to provide it.

5. How Information May Be Shared

We do not sell or rent personal information submitted through our website.

Information may be accessible to employees or service providers who need it to operate the website, manage communications, or respond to your inquiry. Examples may include website hosting, form-processing, email, or technology service providers.

We may also disclose information when required by law, when reasonably necessary to protect someone from harm, or when needed to protect the rights, safety, or property of Care Management by Natalie or others.

6. Website Data, Cookies, and Analytics

Our website or website service providers may automatically collect limited technical information, such as browser type, device type, pages visited, approximate location based on an internet address, and the date and time of a visit.

Cookies or similar technologies may be used to support website functionality, understand website traffic, and improve the visitor experience. You may be able to limit cookies through your browser settings, although some website features may not work as intended.

7. Data Security and Retention

We use reasonable administrative and technical measures intended to protect the information we receive. However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to respond to inquiries, maintain appropriate business records, meet legal or contractual obligations, and support our operations.

8. Email and Other Communications

If you contact us, we may respond using the phone number or email address you provide. We will not add you to general marketing communications solely because you submitted a consultation request.

You may ask to stop receiving nonessential communications at any time by contacting us.

9. Third-Party Websites

Our website may contain links to websites operated by other organizations. Care Management by Natalie is not responsible for the content, security, or privacy practices of those websites. We encourage you to review their privacy policies before submitting personal information.

10. Children’s Privacy

This website is intended for adults and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 through this website.

11. Your Questions and Requests

You may contact us to ask a question about information you submitted through the website or to request that we correct or delete it. Certain information may need to be retained when required for legal, contractual, security, or legitimate business purposes.

12. Changes to This Policy

We may update this Privacy Policy as our website, services, or practices change. The updated date at the top of the page will show when the policy was most recently revised.

13. Contact Us

Questions about this Privacy Policy may be directed to:

Care Management by Natalie, LLC

Email: info@cmbynatalie.com

Phone: 734-224-4144